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General | Account Info | Questions by Independent Jewelry Stores and Jewelers | Questions by Sellers of Preowned Jewelry | Questions by Buyers

General

What is JewelSonic®?
JewelSonic® is the premier online marketplace for buyers and sellers of jewelry.
Does JewelSonic® offer customer service?
Yes, contact JewelSonic® customer service at service@JewelSonic®.com.
How can I contact JewelSonic® for press inquiries?
Email press inquiries to press@JewelSonic®.com.
Where can I find information about advertising with JewelSonic®?
Email advertising inquiries to ads@JewelSonic®.com.
Where can I find information about joining the JewelSonic® team?
Send us a résumé and cover letter at careers@JewelSonic®.com.
Why isn’t there a category for jewelry accessories?
At the moment, JewelSonic® is focused on the major types of jewelry.  However, we expect to grow in the future and could add more categories as demand increases.

Account Info

How does the special promotional period work?
Right now, JewelSonic® allows anyone to post any piece of jewelry for $1.00.  Post your piece today and take advantage of this limited time offer.
How can I set up an account with JewelSonic®?
Sellers just fill out the required information when you list your jewelry to create your account, and you’re officially a member of A Jewelry Revolution!
I forgot my password. How can I have my password sent to my email address?
Easy, just click “Forgot Your Password” when trying to login. JewelSonic® will email your password to you.
Can I change my password?
Yes, login to your JewelSonic® account and edit your account preferences.
Can I change the email address on my account?
Yes, login to your JewelSonic® account and edit your account information.
How do I close my JewelSonic® account?
Login to your account, and click on the option to close your account.

Questions by Independent Jewelry Stores and Jewelers

How does JewelSonic® help my business?
Many independent jewelry stores and jewelers are struggling with the question of how to compete in the age of the Internet. JewelSonic® provides the answer. JewelSonic® allows independent jewelers and stores to place their items into its highly sophisticated search system and provides access to far more buyers than is possible with individual jeweler or store sites. JewelSonic® does this at far lower cost than maintaining your own website. If you have your own site, JewelSonic® can help grow your business even more. Our custom search system allows for highly detailing searching by buyers and allows you to upload up to six photographs and two appraisal documents for each item. Because JewelSonic® is a classified rather than auction based system, it also has the ability to increase foot traffic into your store.
How is JewelSonic® superior to sites like eBay and Amazon?
Rather than being a generic site that sells everything, we carry only jewelry and watches. Our focus allows us to collect the information buyers want to know when purchasing jewelry, and our customized search engine helps buyers who want your item find it. Focused only on jewelry and watches, JewelSonic® provides its services at far lower costs than competing sites like Amazon and will benefit your business more because most buyers of jewelry wish to see the item in advance. Unlike other sites, JewelSonic® does not charge a percentage of the item but merely a flat fee for listing a piece of jewelry. We offer significant discounts as the number of items you list increases.
Are items sold directly through JewelSonic®?
No, buyers will contact you through JewelSonic® or through the other contact information you post. The buyer will then purchase the item by coming to your store or through other means you arrange. JewelSonic® has the ability to increase foot traffic into your store because most buyers want to see jewelry before purchasing it.
How do jewelry and watch listings become featured?
JewelSonic® selects certain high quality items for featured listings. List your piece today and see if we select it.
What are the file requirements for jewelry and watch photos?
JewelSonic® suggests users upload photos in .jpeg.
How do I upload a photo of an item I wish to sell?
After entering as much information as you know about your item, click the "Upload" button to locate image files on your computer.
What is the best file size to enhance my photo?
Photos should be at least 300 pixels in width and height. Photos are displayed as squares. Please use your image editing software to crop your photos into squares to avoid distortion.
Why isn't JewelSonic® accepting my photograph?
Make sure you have the correct file size and type.
What do I do when I have sold an item I posted on JewelSonic®?
Go to account maintenance and delete the item.

Questions by Sellers of Preowned Jewelry

Why should I list my item on JewelSonic®?
JewelSonic® gives you an alternative to selling to jewelry stores or pawnshops, places where you would be exceptionally lucky to get 30% of the price you paid for diamond jewelry.  Listing your item on JewelSonic® allows you to sell to the general public and realize a much higher price.
How is JewelSonic® superior to sites like eBay?
Rather than being a generic site that sells everything, we carry only jewelry and watches.  Our focus allows us to collect the information buyers want to know when purchasing jewelry, and our customized search engine helps buyers who want your item find it.  By allowing buyers to search for private sellers, JewelSonic® gives buyers the opportunity to arrange to see an item in person and have it certified and appraised before deciding to purchase it.  This process gives them more comfort buying your item and helps you realize a higher price.
How should I determine a price for my item?
We recommend that diamond engagement rings be offered on JewelSonic® for half their appraised retail value.   This is a reasonable enough discount to encourage buyers to buy from you rather than a jewelry store and still substantially more than you would realize by selling it to a store or pawnshop. Determining a reasonable price for other pieces of jewelry and watches is more difficult.  Just remember that you need to offer a large enough discount off jewelry store prices to entice buyers to buy from you.  As a very general guideline, we recommend pricing items other than diamond engagement rings between 50-70% of the retail price.  Keep in mind that watches, depending on manufacturer and condition, also generally retain more value than other pieces of jewelry.
How long will my jewelry or watch listing be posted to JewelSonic®?
A posting lasts for 90 days or until sold.  At the end of the 90 day period, JewelSonic® generally allows you the option to renew your posting.  Once your item is sold, we request that you login to your account to remove the item’s listing.  That way you aren’t contacted by additional buyers.
Do I need an account to post an item for sale?
Yes, each user must have an account in good standing to post items.
How do I find an appraiser?
Click on JewelSonic®’s Find My Appraiser feature to find an appraiser in your area from the National Association of Jewelry Appraiser’s website.  Most jewelry stores will also certify and appraise jewelry.  However, you should call in advance because some will refuse to appraise jewelry that was not bought from that store.  If possible, you should get it appraised by an independent appraiser.  Most large cities have independent appraisers.  See our section on Appraisers on our Jewelry Education page for more information.
How do jewelry and watch listings become featured?
JewelSonic® selects certain high quality items for featured listings.  List your piece today and see if we select it.
What are the file requirements for jewelry and watch photos?
JewelSonic® suggests users upload photos in .jpg, gif, or png. 
How do I upload a photo of an item I wish to sell?
After entering as much information as you know about your item, click the “Upload” button to locate image files on your computer.
What is the best file size to enhance my photo?
Photos should be at least 300 pixels in width and height. Photos are displayed as squares.  Please use your image editing software to crop your photos into squares to avoid distortion.
Why isn’t JewelSonic® accepting my photograph?
Make sure you have the correct file size and type.
What do I do when I have sold an item I posted on JewelSonic®?
Go to account maintenance and delete the item.

Questions by Buyers

Can I buy jewelry directly from JewelSonic®?
No, buyers and sellers meet via JewelSonic®, but JewelSonic® does not participate in the transaction process.  All purchases are between private buyers and sellers.
Do I need an account to view listings?
No, buyers are free to browse JewelSonic® without creating an account.
What is the advantage of buying preowned jewelry?
JewelSonic® allows you to purchase preowned jewelry from independent sellers.  We recommend that diamond engagement rings sell at half the appraised retail value.
How is JewelSonic® superior to sites like eBay or Amazon?
Rather than being a generic site that sells everything, we specialize in jewelry and watches.  Our focus allows us to collect the information buyers want to know when purchasing jewelry, and our customized search engine helps you navigate our listings to find the item you want. 
By allowing you to search local listings by jewelers and individuals, JewelSonic® gives you the opportunity to arrange to see an item in person and have it certified and appraised before deciding to purchase it.
How do I find an appraiser?
Click on JewelSonic®’s Find My Appraiser feature to find an appraiser in your area from the National Association of Jewelry Appraiser’s website.  Most jewelry stores will also certify and appraise jewelry.  However, you should call in advance because some will refuse to appraise jewelry that was not bought from that store.  If possible, you should get it appraised by an independent appraiser.  Most large cities have independent appraisers.  See our section on Appraisers on our Jewelry Education page for more information.
Should I buy diamond jewelry without certification or appraisal documents?
No, buying a diamond without certification and appraisal can be very risky.  JewelSonic® suggests that buyers have all purchases certified and appraised.  
Does JewelSonic® guarantee my purchase?
No, listings are by individual sellers and have not been reviewed by JewelSonic®.  You should have items certified and appraised to protect yourself.
Why would I want to search locally rather than searching nationwide?
Searching locally allows you an opportunity to see an item and have it certified and appraised before purchasing it.
How do I know what kind of diamond to buy?
Buying a diamond, particularly an engagement ring, is a major decision.  JewelSonic®’s Jewelry Education section can help educate you on the basics of diamonds.  The Gemological Institute of America is another great source of information on diamonds.